APA (7th ed.) Citation

Cartwright, R. (2000). Mastering customer relations. Macmillan Press Ltd.

Chicago Style (17th ed.) Citation

Cartwright, Roger. Mastering Customer Relations. London: Macmillan Press Ltd, 2000.

MLA (8th ed.) Citation

Cartwright, Roger. Mastering Customer Relations. Macmillan Press Ltd, 2000.

Warning: These citations may not always be 100% accurate.