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|a E 658.812
|b TOU
|
| 245 |
0 |
0 |
|a Tough customers :
|b how to keep them smiling ... and yourself sane! /
|c compiled by The Editors of Customers first David Dee.
|
| 260 |
# |
# |
|a Kuala Lumpur:
|b Synergy Books International,
|c 1999.
|
| 300 |
# |
# |
|a 230 p..
|
| 490 |
0 |
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|a The customer service rep's survival guide series
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 700 |
0 |
# |
|a Dee,
|h David
|