APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. B. Effective Customer Service: Ten Steps for Technical Professions.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Effective Customer Service: Ten Steps for Technical Professions.

MLA (8th ed.) Citation

Goetsch, David L., and Stanley B. Davis. Effective Customer Service: Ten Steps for Technical Professions.

Warning: These citations may not always be 100% accurate.