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|z VLOAD
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|a E 658.812
|b ULT
|
| 245 |
0 |
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|a The ultimate CRM handbook :
|b strategies and concepts for building enduring customer loyalty and profitability /
|c edited by John Freeland.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 2003.
|
| 300 |
# |
# |
|a 353 p..
|
| 650 |
# |
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|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Brand name products --
|x Marketing --
|x Management
|
| 650 |
# |
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|a Customer loyalty
|
| 700 |
0 |
# |
|a Freeland,
|h John
|