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|a E 658.812
|b CUS
|
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|a Customer relationship management :
|b a strategic imperative in the world of e-business /
|c editor and contributor Stanley A. Brown.
|
| 260 |
# |
# |
|a Toronto:
|b John Wiley & Sons Canada,
|c 2000.
|
| 300 |
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|a 345 p..
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| 650 |
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|a Customer relations --
|x Management
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| 650 |
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|a Customer relationship management
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| 700 |
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|a Brown,
|h Stanley A(
|d 1946-)
|