APA (7th ed.) Citation

Lake, N., & Hickey. (2002). The customer service workbook. Kogan Page.

Chicago Style (17th ed.) Citation

Lake, Neville, and Hickey. The Customer Service Workbook. London: Kogan Page, 2002.

MLA (8th ed.) Citation

Lake, Neville, and Hickey. The Customer Service Workbook. Kogan Page, 2002.

Warning: These citations may not always be 100% accurate.