APA (7th ed.) Citation

Timm, P. R., & Jones. (2005). Technology and customer service: Profitable relationship building (First Edition.). Pearson Education.

Chicago Style (17th ed.) Citation

Timm, Paul R., and Jones. Technology and Customer Service: Profitable Relationship Building. First Edition. Upper Saddle River, New Jersey: Pearson Education, 2005.

MLA (8th ed.) Citation

Timm, Paul R., and Jones. Technology and Customer Service: Profitable Relationship Building. First Edition. Pearson Education, 2005.