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|y 201511041252
|z VLOAD
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| 090 |
0 |
0 |
|a E 658.8
|b TIM
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| 100 |
1 |
# |
|a Timm, Paul R.
|
| 245 |
1 |
0 |
|a Technology and customer service :
|b profitable relationship building /
|c Paul R. Timm, Christopher G. Jones.-First edition.
|
| 250 |
# |
# |
|a First Edition.
|
| 260 |
# |
# |
|a Upper Saddle River, New Jersey:
|b Pearson Education,
|c 2005.
|
| 300 |
# |
# |
|a vii, 200 p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliogarphical references and index
|
| 650 |
# |
0 |
|a Customer loyalty
|
| 650 |
# |
0 |
|a Customer service
|
| 650 |
# |
0 |
|a Customer service --
|x Technological innovations
|
| 700 |
0 |
# |
|a Jones,
|h Christopher G.
|