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| LEADER |
01020cam a2200325 7i4500 |
| 001 |
0000023065 |
| 005 |
20200720090000.0 |
| 005 |
##20200720161200.0 |
| 003 |
##MY-KlINT |
| 008 |
201511t20002000at a g 001 0 eng d |
| 020 |
# |
# |
|a 9781862504844
|
| 020 |
# |
# |
|a 1862504849
|
| 039 |
# |
9 |
|a 202007201612
|b Amir
|c 202007171606
|d rozila
|y 201511041253
|z VLOAD
|
| 040 |
# |
# |
|a ELMU
|
| 082 |
0 |
0 |
|a 647.2071
|
| 090 |
0 |
0 |
|a 647.2071
|b IVE
|
| 100 |
1 |
# |
|a Ive, Josephine
|e author
|
| 245 |
1 |
0 |
|a Achieving Excellence in Guest Service /
|c Josephine Ive.
|
| 264 |
# |
0 |
|a MELBOURNE
|b Hospitality Press
|c [2000]
|
| 264 |
# |
0 |
|c ♭2000
|
| 300 |
# |
# |
|a xi, 262 pages:
|b illustrations;
|c 25cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Bibliography: page [259]
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services --
|x Study and teaching
|
| 650 |
# |
0 |
|a Hospitality industry --
|x customer services
|
| 650 |
# |
0 |
|a Hotels --
|x Employees --
|x Training of
|