Customer relationship management : getting it right /

Customer relationship management : getting it right /

Bibliographic Details
Main Author:	Kincaid, Jidith W.
Format:	Book
Published:	Upper Saddle River, New Jersey: Prentice-Hall, 2003.
Subjects:	Customer relations -- > Management

Similar Items

Customer relationship management /
by: Anderson, Kristin
Published: (2002)

Customer relationship management : a strategic imperative in the world of e-business /
Published: (2000)

Harvard business review on customer relationship management.
Published: (2001)

Strategic customer management : enhancing customer retention and service recovery /
by: Patrick, Low Kim Cheng
Published: (2000)

Customer relationship management /
by: Peelen, Ed
Published: (2005)

Everyone is a customer /
by: Kearney, Elizabeth I.
Published: (2000)

Mastering customer relations /
by: Cartwright, Roger
Published: (2000)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R.
Published: (2004)

Customer relationship management : fast track solutions /
by: Blomquist, Ralf
Published: (2006)

Customer relationship management : creating competitive advantage through win - win relationship strategies /
by: Storbacka, Kaj
Published: (2001)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Customer relationship management : a databased approach /
by: V. Kumar
Published: (2006)

Customer relationship management : integrating marketing strategy and information technology /
by: Zikmund, William G.
Published: (2003)

Customer relationship management : integrating marketing strategy and information technology /
by: Zikmund, William G.

The handbook of Key Customer Relationship Management : The definitive guide to winning, managing and developing key account business /
by: Burnett, Ken

Customer Relationship Management : Emerging Concepts, Tools and Applications /

To get new customers /
by: Wilson, Jerry R
Published: (2006)

Harvard business review on customer relationship management.
Published: (2001)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Secrets of Customer Relationship Management : It's All About How You Make Them Feel /
by: Barnes, James G.

Secrets of customer relationship management : it's all about how you make them fell /
by: Barnes, James G
Published: (2001)

Secrets of customer relationship management : it's all about how you make them feel /
by: Barnes, James G.
Published: (2001)

Customer driven services management /
by: Balachandran, S.
Published: (2004)

Managing customer relationships : a strategic framework /
by: Peppers, Don

Why CRM ( customer relationship management ) doesn't work : how to win by letting Customers Manage the Relationship /
by: Newell, Frederick
Published: (2003)

Tough customers : how to keep them smiling ... and yourself sane! /
Published: (1999)

101 activities for delivering knock your socks off service /
by: Thomas, Ann
Published: (2009)

CRM at the speed of light, third edition : essential customer strategies for the 21st century /
by: Greenberg, Paul
Published: (2004)

Managing effectively : customer service, continuous improvement, innovation and change /
by: Saville, James
Published: (2002)

Customer relationship management : Student Manual.
Published: (2003)

The customer service workbook /
by: Lake, Neville
Published: (2002)

Treat your customers /
by: Miglani, Bob
Published: (2006)

Customer service in an instant : 60 ways to win customers and keep them coming back /
by: Bailey, Keith, 1945-
Published: (2008)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

Achieving excellence through customer service /
by: Tschohl, John
Published: (1996)

Power relationship : 26 irrefutable laws for building extraordinary relationships /
by: Sobel, Andrew, 1955-
Published: (2014)

The CRM project management handbook : building realistic expectations and managing risk /
by: Gentle, Michael
Published: (2002)

Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation /
by: Bacal, Robert
Published: (2005)

Tip menawan hati pelanggan /
by: Zainuddin Zakaria
Published: (2008)

Customer services for dummies /
by: Leland, Karen
Published: (2006)