APA (7th ed.) Citation

Blanchard, K., Ballard, J., & Finch, F. Customer MANIA!: It's NEVER Too Late to Build a Customer-Focused Company.

Chicago Style (17th ed.) Citation

Blanchard, Ken, Jim Ballard, and Fred Finch. Customer MANIA!: It's NEVER Too Late to Build a Customer-Focused Company.

MLA (8th ed.) Citation

Blanchard, Ken, et al. Customer MANIA!: It's NEVER Too Late to Build a Customer-Focused Company.