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|a ELMU
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|a 658.812
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|a 658.812
|b BLA
|
| 100 |
1 |
# |
|a Blanchard, Ken
|e author
|
| 245 |
1 |
0 |
|a Customer MANIA! :
|b It's NEVER Too Late to Build a Customer-Focused Company /
|c KEN BLANCHARD, JIM BALLARD, FRED FINCH.
|
| 264 |
# |
0 |
|c ♭2004
|
| 264 |
# |
0 |
|a NEW YORK
|b FREE PRESS
|c [2004]
|
| 300 |
# |
# |
|a x, 195 pages:
|b illustrations;
|c 22cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Customer services --
|x Management
|
| 700 |
0 |
# |
|a Ballard, Jim
|
| 700 |
0 |
# |
|a Finch, Fred
|