APA (7th ed.) Citation

Dierdonck, Gemmel, & Looy. (2003). Services management: An integrated approach. Financial Times.

Chicago Style (17th ed.) Citation

Dierdonck, Gemmel, and Looy. Services Management: An Integrated Approach. Harlow, England: Financial Times, 2003.

MLA (8th ed.) Citation

Dierdonck, et al. Services Management: An Integrated Approach. Financial Times, 2003.