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|a 027367353X
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| 039 |
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9 |
|y 201511041255
|z VLOAD
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| 090 |
0 |
0 |
|a E 338.4068
|b SER
|
| 245 |
0 |
0 |
|a Services management :
|b an integrated approach /
|c edited by Bart Van Looy, Paul Gemmel, Roland Van Dierdonck.- Second edition.
|
| 260 |
# |
# |
|a Harlow, England:
|b Financial Times,
|c 2003.
|
| 300 |
# |
# |
|a xxvi, 529 p:
|b ill;
|c 25cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Service industries --
|x Management
|
| 700 |
0 |
# |
|a Dierdonck,
|h Roland Van
|
| 700 |
0 |
# |
|a Gemmel,
|h Paul
|
| 700 |
0 |
# |
|a Looy,
|h Bart Van
|