APA (7th ed.) Citation

Greenberg, P. (2004). CRM at the speed of light, third edition: Essential customer strategies for the 21st century. McGraw-Hill.

Chicago Style (17th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century. New York: McGraw-Hill, 2004.

MLA (8th ed.) Citation

Greenberg, Paul. CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century. McGraw-Hill, 2004.