APA (7th ed.) Citation

Dignen, B. (1999). Down to business: English for the telephone. Falcon Press.

Chicago Style (17th ed.) Citation

Dignen, Bob. Down to Business: English for the Telephone. Petaling Jaya: Falcon Press, 1999.

MLA (8th ed.) Citation

Dignen, Bob. Down to Business: English for the Telephone. Falcon Press, 1999.