APA (7th ed.) Citation

Balachandran, S. (2004). Customer driven services management. Response Books.

Chicago Style (17th ed.) Citation

Balachandran, S. Customer Driven Services Management. New Delhi: Response Books, 2004.

MLA (8th ed.) Citation

Balachandran, S. Customer Driven Services Management. Response Books, 2004.

Warning: These citations may not always be 100% accurate.