Perfect phrases for customer service : hundreds of tools, techniques and scripts for handling any situation /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York:
McGraw Hill,
2005.
|
| Subjects: |
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| 039 | # | 9 | |y 201511041258 |z VLOAD |
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| 100 | 1 | # | |a Bacal, Robert |
| 245 | 1 | 0 | |a Perfect phrases for customer service : |b hundreds of tools, techniques and scripts for handling any situation / |c Robert Bacal. |
| 260 | # | # | |a New York: |b McGraw Hill, |c 2005. |
| 300 | # | # | |a xv, 222p; |c 20cm. |
| 500 | # | # | |a English text |
| 650 | # | 0 | |a Customer service |