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| 001 |
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| 005 |
20200707090000.0 |
| 005 |
##20200707120100.0 |
| 003 |
##MY-KlINT |
| 008 |
201511t20042006caua g 001 0 eng d |
| 020 |
# |
# |
|a 9781576754047
|
| 020 |
# |
# |
|a 1576754049
|
| 039 |
# |
9 |
|a 202007071201
|b Amir
|c 202007020951
|d rozila
|y 201511041259
|z VLOAD
|
| 040 |
# |
# |
|a ELMU
|
| 082 |
0 |
0 |
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b BAR
|
| 100 |
1 |
# |
|a Barlow, Janelle,
|d 1943-
|e author
|
| 245 |
1 |
0 |
|a branded customer service :
|b The New Competitive Edge /
|c JANELLE BARLOW and PAUL STEWART.
|
| 250 |
# |
# |
|a First Edition.
|
| 264 |
# |
0 |
|c ♭2004, 2006
|
| 264 |
# |
0 |
|a San Francisco
|b BERRETT-KOEHLER PUBLISHERS, INC
|c [2004]
|
| 300 |
# |
# |
|a xii, 259 pages:
|b illustrations;
|c 23cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Bibliography: pages 229-245
|
| 583 |
# |
# |
|a LULUS
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| 650 |
# |
0 |
|a Business names
|
| 650 |
# |
0 |
|a Customer services
|
| 650 |
# |
0 |
|a Brand name
|
| 700 |
0 |
# |
|a Stewart, Paul
|