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|a 0471768693
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|y 201511041300
|z VLOAD
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|a E 658.8
|b LEL
|
| 100 |
1 |
# |
|a Leland, Karen
|
| 245 |
1 |
0 |
|a Customer services for dummies /
|c Karen Leland,Keith Bailey.
|
| 250 |
# |
# |
|a 3rd ed.
|
| 260 |
# |
# |
|a Haboken,NJ:
|b Wiley Publishing Inc,
|c 2006.
|
| 300 |
# |
# |
|a xxii,380p:
|b ill;
|c 23cm.
|
| 500 |
# |
# |
|a Includes index
|
| 650 |
# |
0 |
|a Competition
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| 650 |
# |
0 |
|a Customer services
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| 650 |
# |
0 |
|a Services industries
|
| 700 |
0 |
# |
|a Bailey,
|h Keith
|