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| LEADER |
00675cam a2200205 7i4500 |
| 001 |
0000024020 |
| 005 |
20151104090000.0 |
| 005 |
##20151104130100.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780470043554
|
| 039 |
# |
9 |
|y 201511041301
|z VLOAD
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| 090 |
0 |
0 |
|a E 647.94
|b TIS
|
| 100 |
1 |
# |
|a Tisch, Johnathan M
|
| 245 |
1 |
0 |
|a Chocolates on the pillow aren't enough :
|b rainventing customer experience /
|c Jonathan M. Tisch with KARL Weber.
|
| 260 |
# |
# |
|a Hoboken, NJ:
|b John Wiley & Sons Inc,
|c 2007.
|
| 300 |
# |
# |
|a xii,256p;
|c 24cm.
|
| 500 |
# |
# |
|a Includes bibliographical references and index
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| 650 |
# |
0 |
|a Hospitality industry --
|x customer services
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| 650 |
# |
0 |
|a Hotels
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| 650 |
# |
0 |
|a Customer realations
|