Chocolates on the pillow aren't enough : rainventing customer experience /

Chocolates on the pillow aren't enough : rainventing customer experience /

Bibliographic Details
Main Author:	Tisch, Johnathan M
Format:	Book
Published:	Hoboken, NJ: John Wiley & Sons Inc, 2007.
Subjects:	Hospitality industry -- > customer services Hotels Customer realations

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