APA (7th ed.) Citation

Hoover, J. (2007). Best practices: Difficult people: working effectively with Prickly Bosses, Coworkers, and client. Harper Collins.

Chicago Style (17th ed.) Citation

Hoover, John. Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Client. New York: Harper Collins, 2007.

MLA (8th ed.) Citation

Hoover, John. Best Practices: Difficult People: Working Effectively with Prickly Bosses, Coworkers, and Client. Harper Collins, 2007.