APA (7th ed.) Citation

Bailey, K., & Leland. (2008). Customer service in an instant: 60 ways to win customers and keep them coming back. Career Press.

Chicago Style (17th ed.) Citation

Bailey, Keith, and Leland. Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back. Franklin Lakes, NJ: Career Press, 2008.

MLA (8th ed.) Citation

Bailey, Keith, and Leland. Customer Service in an Instant: 60 Ways to Win Customers and Keep Them Coming Back. Career Press, 2008.