Managing effectively : customer service, continuous improvement, innovation and change /
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| Other Authors: | |
| Format: | Book |
| Published: |
Frenchs Forest, N.S.W:
Pearson Education Australia,
c2002.
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| Subjects: |
| Physical Description: | x, 293 p: ill; 25cm. |
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| Bibliography: | Includes bibliographical references and index |
| ISBN: | 1740094646 |