|
|
|
|
| LEADER |
00776cam a2200217 7i4500 |
| 001 |
0000024605 |
| 005 |
20151104090000.0 |
| 005 |
##20151104130500.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 1740094646
|
| 039 |
# |
9 |
|y 201511041305
|z VLOAD
|
| 090 |
0 |
0 |
|a E 658
|b SAV
|
| 100 |
1 |
# |
|a Saville, James
|
| 245 |
1 |
0 |
|a Managing effectively :
|b customer service, continuous improvement, innovation and change /
|c James Saville, Howard Reid.
|
| 260 |
# |
# |
|a Frenchs Forest, N.S.W:
|b Pearson Education Australia,
|c c2002.
|
| 300 |
# |
# |
|a x, 293 p:
|b ill;
|c 25cm.
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Customer relations --
|x Management
|
| 650 |
# |
0 |
|a Organizational change --
|x Management
|
| 650 |
# |
0 |
|a Organizational effectiveness --
|x Management
|
| 700 |
0 |
# |
|a Reid,
|h Howard.
|