Managing effectively : customer service, continuous improvement, innovation and change /

Managing effectively : customer service, continuous improvement, innovation and change /

Bibliographic Details
Main Author:	Saville, James
Other Authors:	Reid
Format:	Book
Published:	Frenchs Forest, N.S.W: Pearson Education Australia, c2002.
Subjects:	Customer relations -- > Management Organizational change -- > Management Organizational effectiveness -- > Management

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