101 activities for delivering knock your socks off service /
| Main Author: | |
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| Format: | Book |
| Published: |
New York:
American Management Association,
2009.
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| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xiv,367p: ill; 24cm. |
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 9780814414446 |