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| LEADER |
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| 001 |
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| 005 |
20151104090000.0 |
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##20151104130600.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
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|a 9780814414446
|
| 039 |
# |
9 |
|y 201511041306
|z VLOAD
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| 090 |
0 |
0 |
|a E 658.8
|b THO
|
| 100 |
1 |
# |
|a Thomas, Ann
|
| 245 |
1 |
0 |
|a 101 activities for delivering knock your socks off service /
|c Performance Research Associates;Ann Thomas and Jill Applegate.
|
| 260 |
# |
# |
|a New York:
|b American Management Association,
|c 2009.
|
| 300 |
# |
# |
|a xiv,367p:
|b ill;
|c 24cm.
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Includes bibliographical references and index
|
| 650 |
# |
0 |
|a Customer services
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| 650 |
# |
0 |
|a Customer relations --
|x Management
|