APA (7th ed.) Citation

Blackshaw, P. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (First Edition.).

Chicago Style (17th ed.) Citation

Blackshaw, Pete. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. First Edition.

MLA (8th ed.) Citation

Blackshaw, Pete. Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World. First Edition.

Warning: These citations may not always be 100% accurate.