Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Edition: | First Edition. |
| Subjects: |
| Item Description: | Includes index |
|---|---|
| Physical Description: | xiii, 193 pages: illustrations; 22cm. |
| Bibliography: | Bibliography: page 187 |
| ISBN: | 9780385522724 |