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| 020 |
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|a 9780385522724
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| 039 |
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|a 202007070952
|b Amir
|c 202006301624
|d rozila
|c 202006301619
|d rozila
|y 201511041306
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|a ELMU
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| 082 |
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0 |
|a 658.812
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| 090 |
0 |
0 |
|a 658.812
|b BLA
|
| 100 |
1 |
# |
|a Blackshaw, Pete
|e author
|
| 245 |
1 |
0 |
|a Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 :
|b Running a Business in Today's Consumer-Driven World /
|c PETE BLACKSHAW.
|
| 246 |
0 |
# |
|a Satisfied customers tell 3 friends, angry customers tell 3,000
|
| 246 |
0 |
# |
|a Satisfied customers tell three friends, angry customers tell three thousand
|
| 250 |
# |
# |
|a First Edition.
|
| 264 |
# |
0 |
|c ♭2008
|
| 264 |
# |
0 |
|a NEW YORK
|b DOUBLEDAY
|c 2008
|
| 300 |
# |
# |
|a xiii, 193 pages:
|b illustrations;
|c 22cm.
|
| 336 |
# |
# |
|a text
|2 rdacontent
|
| 337 |
# |
# |
|a unmediated
|2 rdamedia
|
| 338 |
# |
# |
|a volume
|2 rdacarrier
|
| 500 |
# |
# |
|a Includes index
|
| 504 |
# |
# |
|a Bibliography: page 187
|
| 583 |
# |
# |
|a LULUS
|
| 650 |
# |
0 |
|a Consumer satisfaction
|
| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Organizational effectiveness
|