Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /

Bibliographic Details
Main Author:	Blackshaw, Pete (Author)
Format:	Book
Language:	English
Edition:	First Edition.
Subjects:	Consumer satisfaction Customer relations Organizational effectiveness

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