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Bibliographic Details
Main Author:	Zainuddin Zakaria
Other Authors:	Ziadatul Hidayah Zakaria
Format:	Book
Published:	Kuala Lumpur: PTS Professional Pub, c2008.
Subjects:	Customer relations Customer services Consumer satisfaction

Description
Physical Description:	xiv, 166ms; 23cm.
ISBN:	9789833586219

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