Human Sigma : MANAGING THE EMPLOYEE-CUSTOMER ENCOUNTER /

Bibliographic Details
Main Author:	Fleming, John H (Author)
Other Authors:	Asplund, Jim
Format:	Book
Language:	English
Edition:	First Edition 2007.
Subjects:	Customer relations Customer satisfaction Sales management

Description
Physical Description:	313 pages; 24cm.
ISBN:	9781595620163

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