Human Sigma : MANAGING THE EMPLOYEE-CUSTOMER ENCOUNTER /

Human Sigma : MANAGING THE EMPLOYEE-CUSTOMER ENCOUNTER /

Bibliographic Details
Main Author:	Fleming, John H (Author)
Other Authors:	Asplund, Jim
Format:	Book
Language:	English
Edition:	First Edition 2007.
Subjects:	Customer relations Customer satisfaction Sales management

Similar Items

Customers are people... the human touch /
by: McKean, John
Published: (2002)

WHAT THE CUSTOMER WANTS YOU TO KNOW /
by: Charan, Ram

Customer service secrets /
by: Economy, Peter
Published: (2004)

The customer signs your paycheck /
by: Cooper, Frank
Published: (2010)

MAKE WINNING A HABIT /
by: Page, Rick

Customer loyalty : how to earn it how to keep it /
by: Griffin, Jill
Published: (1995)

Delivering effective sosial customer service /
by: Blunt, Carolyn
Published: (2013)

After marketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don?t understand /
by: McDonald, Kelly, 1961-
Published: (2013)

1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line /
by: Greiner, Donna

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /
by: Heppell, Michael
Published: (2006)

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1998)

DEALING WITH DIFFICULT CUSTOMERS : How to Turn Demanding, Dissatisfied, and Disagreeable Client Into your best Customers / /
by: Fleming, Noah

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

Pengurusan khidmat pelanggan : petua dan teknik /
by: Rahmat Ismail
Published: (2001)

PENGURUSAN KHIDMAT PELANGGAN : Petua & Teknik /
by: Rahmat Ismail

Pengurusan Khidmat Pelanggan : petua & teknik.
by: Rahmat Ismail
Published: (2001)

Leadership and the cusomer revolution : the messy, unpredictable, and inescapably human human challenge of making the rheotic of change and reality /
by: Heil, Gary

THE INNOVATIVE SALE : Unleash Your Creativity for Better Customer Solutions and Extraordinary Results /
by: Donnolo, Mark
Published: (2014)

Tip menawan hati pelanggan /
by: Zainuddin Zakaria
Published: (2008)

Customer services : career success through customer satisfaction /
by: Timm, Paul R
Published: (2005)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000 : Running a Business in Today's Consumer-Driven World /
by: Blackshaw, Pete

Breaking Through 2nd Edition : Implementing Disruptive Customer Centricity /
by: Vandermerwe, Sandra
Published: (2014)

Pelanggan setia /
by: Md Ali Berahim
Published: (2010)

To get new customers /
by: Wilson, Jerry R
Published: (2006)

THE APPLE EXPERIENCE : THE SECRETS OF DELIVERING INSANELY GREAT CUSTOMER SERVICE /
by: Gallo, Carmine

Powerful marketing minutes : 50 ways to develop market leadership in the 21st century /
by: Howard, Steven
Published: (2000)

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company /
by: Spector, Robert
Published: (2001)

magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.

Magnetic services : the secrets for creating passionately devoted customers /
by: Bell, Chip R
Published: (2003)

Magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.
Published: (2003)

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /
by: Inghilleri, Leonardo
Published: (2010)

Customer experience management : a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd H.
Published: (2003)

Answering the ultimate question : how net promoter can transform your business /
by: Owen, Richard
Published: (2009)

Become the brand of choice /
by: Hartman, Jason
Published: (2000)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L
Published: (2009)

HOW TO GET A MEETING WITH ANYONE : The Untapped Selling Power of Contact Marketing /
by: Heinecke, Stu

Simlpy Better : Winning and Keeping Customers by Delivering What Matters Most /
by: Barwise, T. P

Pelanggan adalah raja : satu panduan praktikal bagi mendapatkan nilai yang lebih daripada apa yang anda bayar /
by: Tschohl, John
Published: (1999)

Tahap penerimaan pelaksanaan pengurusan kualiti menyeluruh (TQM) di kalangan pegawai dan kakitangan Ibu Pejabat Kementerian Pertanian Malaysia Kuala Lumpur /
by: Othman bin Saad