APA (7th ed.) Citation

Goetsch, D. L. (1997). Introduction to total quality: Quality management for production, processing and services. Prentice Hall, Inc.

Chicago Style (17th ed.) Citation

Goetsch, David L. Introduction to Total Quality: Quality Management for Production, Processing and Services. New Jersey: Prentice Hall, Inc, 1997.

MLA (8th ed.) Citation

Goetsch, David L. Introduction to Total Quality: Quality Management for Production, Processing and Services. Prentice Hall, Inc, 1997.