Strategic customer care : an evolutionary approach to increasing customer value and profitability /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Toronto:
John Wiley and Sons Canada Ltd,
1999.
|
| Subjects: |
| LEADER | 00567cam a2200181 7i4500 | ||
|---|---|---|---|
| 001 | 0000037160 | ||
| 005 | 20151104090000.0 | ||
| 005 | ##20151104144200.0 | ||
| 003 | ##MY-KlINT | ||
| 020 | # | # | |a 0471643424 |
| 039 | # | 9 | |y 201511041442 |z VLOAD |
| 090 | 0 | 0 | |a 658.812 |b BRO |
| 100 | 1 | # | |a Brown, Stanley A. |
| 245 | 1 | 0 | |a Strategic customer care : |b an evolutionary approach to increasing customer value and profitability / |c by Stanley A. Brown. |
| 260 | # | # | |a Toronto: |b John Wiley and Sons Canada Ltd, |c 1999. |
| 300 | # | # | |a 305 p. |
| 650 | # | 0 | |a Relationship marketing |
| 650 | # | 0 | |a Customer relations |