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|a 658.812
|b CAR
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| 100 |
1 |
# |
|a Carlaw, Peggy
|
| 245 |
1 |
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|a The big book of customer service training training games :
|b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /
|c by Peggy Carlaw and Vasudha Kathleen Deming.
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c 1999.
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| 300 |
# |
# |
|a 209 p.
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| 650 |
# |
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|a Customer services --
|x Employees --
|x Training of
|
| 650 |
# |
0 |
|a Customer services --
|x Management --
|x Handbooks, manual, etc
|
| 700 |
0 |
# |
|a Deming,
|h Vasudha Kathleen
|