APA (7th ed.) Citation

Han, F., & Leong. (2000). Productivity and service quality: An essential reading for service providers. Prentice Hall.

Chicago Style (17th ed.) Citation

Han, Flora, and Leong. Productivity and Service Quality: An Essential Reading for Service Providers. Singapore: Prentice Hall, 2000.

MLA (8th ed.) Citation

Han, Flora, and Leong. Productivity and Service Quality: An Essential Reading for Service Providers. Prentice Hall, 2000.