Productivity and service quality : an essential reading for service providers /
| Main Author: | |
|---|---|
| Other Authors: | |
| Format: | Book |
| Published: |
Singapore:
Prentice Hall,
2000.
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| Subjects: |
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| 100 | 1 | # | |a Han, Flora |
| 245 | 1 | 0 | |a Productivity and service quality : |b an essential reading for service providers / |c Flora Han, Debbie Leong. |
| 260 | # | # | |a Singapore: |b Prentice Hall, |c 2000. |
| 300 | # | # | |a 186 p.. |
| 650 | # | 0 | |a Customer services |
| 650 | # | 0 | |a Quality service |
| 650 | # | 0 | |a Customer satisfaction |
| 700 | 0 | # | |a Leong, |h Debbie |