APA (7th ed.) Citation

Harris, E. K. (2000). Customer service: A practical approach. Prentice Hall.

Chicago Style (17th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. New Jersey: Prentice Hall, 2000.

MLA (8th ed.) Citation

Harris, Elaine K. Customer Service: A Practical Approach. Prentice Hall, 2000.