APA (7th ed.) Citation

Brown, S. A. (1995). What customers value most: How to achieve business transformation by focusing on processes that touch your customers. John Wiley.

Chicago Style (17th ed.) Citation

Brown, Stanley A. What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers. Ontario: John Wiley, 1995.

MLA (8th ed.) Citation

Brown, Stanley A. What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers. John Wiley, 1995.