Mengendali aduan pelanggan : mengubah cabaran kepada peluang /

Mengendali aduan pelanggan : mengubah cabaran kepada peluang /

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Bibliographic Details
Main Author: Denham, Jennifer
Other Authors: Mohd Rizal Saidin
Format: Book
Published: London: Prentice Hallc2003.
Subjects:
Consumer behaviorx
Consumer complaints
Consumer relations
Description
Physical Description:250 p..
ISBN:9832473845

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