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| LEADER |
00737cam a2200217 7i4500 |
| 001 |
0000038901 |
| 005 |
20151104090000.0 |
| 005 |
##20151104150100.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9781605099750; RM79.80
|
| 039 |
# |
9 |
|y 201511041501
|z VLOAD
|
| 090 |
0 |
0 |
|a 658.812
|b BEL
|
| 100 |
1 |
# |
|a Bell, Chip R
|
| 245 |
0 |
0 |
|a Wired and dangerous :
|b how your customers have changed and what to do about it /
|c Chip R. Bell, John R. Patterson.
|
| 260 |
# |
# |
|a San Francisco:
|b Berrett-Koehler Publishers,
|c c2011.
|
| 300 |
# |
# |
|a vii, 248 p:
|b ill;
|c 22cm.
|
| 504 |
# |
# |
|a Includes bibliographical references (p. 233-235) and index
|
| 650 |
# |
0 |
|a Customer loyalty
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| 650 |
# |
0 |
|a Customer relations
|
| 650 |
# |
0 |
|a Customer services
|
| 700 |
0 |
# |
|a Patterson, John R(
|d 1951-)
|