Wired and dangerous : how your customers have changed and what to do about it /

Wired and dangerous : how your customers have changed and what to do about it /

Bibliographic Details
Main Author:	Bell, Chip R
Other Authors:	Patterson, John R( 1951-)
Format:	Book
Published:	San Francisco: Berrett-Koehler Publishers, c2011.
Subjects:	Customer loyalty Customer relations Customer services

Similar Items

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R
Published: (2004)

Why customers come back : how to create lasting customer loyalty /
by: Lawfer, Manzie R.
Published: (2004)

THE SCIENCE OF SERVICE : The Proven Formula to Drive Customer Loyalty and Stand Out from the Crowd /
by: Colgate, Mark

Harvard business review on increasing customer loyalty.
Published: (2011)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
by: Frawley, Andy
Published: (2015)

1,001 Ways to Keep Customers Coming Back : Wow Ideas That Make Customers Happy and Will Increase Your Bottom Line /
by: Greiner, Donna

Loyalty rules : how today's leader build lasting relationships /
by: Reichheld, Fredrick F.
Published: (2001)

Loyalty rules! : how today's leaders built lasting relationships /
by: Reichheld, Frederick F.
Published: (2001)

Take their breath away : how imaginative service creates devoted customers /
by: Bell, Chip R
Published: (2009)

Pelanggan setia /
by: Md Ali Berahim
Published: (2010)

Managing the customer experience : turning customers into advocates /
by: Smith, Shaun
Published: (2002)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization /
by: Inghilleri, Leonardo
Published: (2010)

THINK LIKE YOUR CUSTOMER : A Winning Strategy to Maximize Sales by Understanding How and Why Your Customers Buy /
by: Stinnett, Bill

Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy.
by: Stinnett, Bill
Published: (2005)

Pelanggan setia /
by: Md. Ali Berahim
Published: (2010)

Getting naked : a business fable about shedding the three fears that sabotage client loyalty /
by: Lencioni, Patrick
Published: (2010)

151 quick ideas : to get new customer /
by: Wilson, Jerry R
Published: (2007)

The quest for loyalty : creating value through partnership /
Published: (1996)

Answering the ultimate question : how net promoter can transform your business /
by: Owen, Richard
Published: (2009)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L
Published: (2009)

The experience effect : engage your customers with a consistent and memorable brand experience /
by: Joseph, Jim
Published: (2010)

E-service : 24 ways to keep ypur customers-when the competition is just a click away /
by: Zemke, Ron
Published: (2001)

The customer service survival kit : what to say to defuse even the worst customer situations /
by: Gallagher, Richard S
Published: (2013)

BUILDING BRAND COMMUNITIES : HOW ORGANIZATIONS SUCCEED BY CREATING BELONGING / /
by: Jones, Carrie Melissa

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: DESATNICK, Robert L.
Published: (1993)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

Beyond customer service : keeping customer for life /
by: Gerson, Richard F.
Published: (1992)

The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees /
by: Heskett, James L

CUSTOMER MANAGEMENT EXCELLENCE /
by: Faulkner, Mike

Customer service : 60 ways to win customers and keep them coming back /
by: Bailey, Keith
Published: (2010)

The big book of customer service training games : quick, fun activities for training customer services reps, salespeople, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

10 steps to successful customer service /
by: Kamin, Maxine
Published: (2010)

10 steps to successful : customer service /
by: Kamin, Maxine
Published: (2010)

The big book of customer service training games : quick, fun activities for training customer service reps, sales people, and anyone else who deals with customers /
by: Carlaw, Peggy
Published: (1999)

The big book of customer service training games /
by: Carlaw, Peggy
Published: (1999)

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability /
Published: (2003)

7 tenets of Taxi Terry : how every employee can create and deliver the ulimate customer experience /
by: McKain, Scott
Published: (2014)

The customer rules : the 39 essential rules for delivering sensational service /
by: Cockerell, Lee
Published: (2013)