Crucial conversations : tools for talking when stakes are high /
| Other Authors: | |
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| Format: | Book |
| Published: |
New York:
McGraw-Hill,
c2012.
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| Edition: | 2nd ed.. |
| Subjects: |
| Physical Description: | xviii, 244 p; 24cm. |
|---|---|
| Bibliography: | Includes bibliographical references (p. 31) and index |
| ISBN: | 9780071771320,RM72.00 |