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| LEADER |
00662cam a2200205 7i4500 |
| 001 |
0000039013 |
| 005 |
20151104090000.0 |
| 005 |
##20151104150200.0 |
| 003 |
##MY-KlINT |
| 020 |
# |
# |
|a 9780071771320,RM72.00
|
| 039 |
# |
9 |
|y 201511041502
|z VLOAD
|
| 090 |
0 |
0 |
|a 153.6
|b CRU
|
| 245 |
0 |
0 |
|a Crucial conversations :
|b tools for talking when stakes are high /
|c Kerry Patterson ... [et al.].
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c c2012.
|
| 300 |
# |
# |
|a xviii, 244 p;
|c 24cm.
|
| 504 |
# |
# |
|a Includes bibliographical references (p. 31) and index
|
| 650 |
# |
0 |
|a Interpersonal communication
|
| 650 |
# |
0 |
|a Interpersonal relations
|
| 700 |
0 |
# |
|a Patterson, Kerry(
|d 1946-)
|