Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation /
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| Format: | Book |
| Published: |
New York:
McGraw-Hill,
c2011.
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| Edition: | 2nd ed.. |
| Series: | Perfect phrases
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| Subjects: |
| Physical Description: | xiv, 239 p; 21cm. |
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| ISBN: | 9780071745062, RM48.00 |