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| LEADER |
00653cam a2200205 7i4500 |
| 001 |
0000039032 |
| 005 |
20151104090000.0 |
| 005 |
##20151104150200.0 |
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##MY-KlINT |
| 020 |
# |
# |
|a 9780071745062, RM48.00
|
| 039 |
# |
9 |
|y 201511041502
|z VLOAD
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| 090 |
0 |
0 |
|a 658.812014
|b BAC
|
| 100 |
1 |
# |
|a Bacal, Robert
|
| 245 |
0 |
0 |
|a Perfect phrases for customer service :
|b hundreds of ready-to-use phrases for handling any customer service situation /
|c Robert Bacal.
|
| 250 |
# |
# |
|a 2nd ed..
|
| 260 |
# |
# |
|a New York:
|b McGraw-Hill,
|c c2011.
|
| 300 |
# |
# |
|a xiv, 239 p;
|c 21cm.
|
| 490 |
0 |
# |
|a Perfect phrases
|
| 650 |
# |
0 |
|a Customer services --
|x Terminology
|
| 650 |
# |
0 |
|a Customer services
|